FAQ

No two replacement projects are identical. In order to decide the budget for your window or door replacement project, we will need to fully know your wants and needs. Schedule a free, in-home consultation and we’ll be able to present you with a free quote during your consultation. A Pella^® design specialist will work alongside you to understand your plan, select high-quality products and measure for your replacements.

In addition to creating high-quality products in a variety of styles, we also offer payment and finance options to help make your replacement project a reality.

It’s our goal to make sure we answer all of your questions about windows and doors from Pella of Indianapolis. We’ll review all the features and possibilities available to you, including material choices and energy-efficient enhancements. To make sure we can cover it all, we recommend you plan for about two hours for your consultation appointment.

Your in-home consultation is essential to ensuring your satisfaction with your window and door replacement. It will help you select the best windows or doors for your Indianapolis-area home and your budget. It’s best to arrange your no-obligation, in-home consultation when each of the decision-makers are able to join. Our Pella^® expert designer will talk through a number of common questions like:

• Which materials (vinyl, wood or fiberglass) are best suited for your Indianapolis-area home?
• Which functional features are right for your windows or doors?
• What level of energy efficiency is right for your home?
• Which colors do you desire?

Correctly quoting your replacement windows or entry door project is dependent on the information we receive throughout the in-home consultation. You can read more about in-home consultations here.

Installations of replacement windows and doors from Pella of Indianapolis are run by a Pella^® Expert Installer^SM. Under his or her guidance, Pella-certified installers will install your windows or doors for you. They must complete an extensive set of training courses so that your windows and doors are properly installed and adhere to Pella’s warranty criteria. You can find out more about your no-mess, no-guess installation day here.

Before they can be brought on board, Pella makes installers to pass a drug test and background check. Our installers are fully covered by liability and workers compensation insurance. Beyond Pella product warranties, your installation is also protected for 10 years under the installation limited warranty and service agreement.

Pella^® products meet or exceed ENERGY STAR^®-certification in all 50 states and the majority of Canada. How will this impact you? Not only could you recognize a decrease in your heating and cooling costs, but you will help reduce your environmental impact.

The perk of Pella^® vinyl windows is that you don’t have to paint them. They are made in a host of colors, so you’ll find a color that goes with your room. We do not recommend painting your vinyl products; this will terminate your warranty.

Pella of Indianapolis gives you services and support that larger stores simply don’t have. Our expert staff has skill in selling, installing and servicing Pella^® windows and doors. You’ll have a dedicated Pella sales team, consisting of a project manager, local service technicians and quality installers. We typically use the term “single-source accountability.” You just have to get ahold of our office, your sales representative or your project manager with any questions or concerns you encounter, and we will get to work resolving the issue.

There are a number of reasons why Indianapolis-area folks go with Pella of Indianapolis for their replacement window and door needs. Our success relies on customer satisfaction, not stock prices. All of our high-quality windows and doors are crafted with care and serviced by Pella’s top-of-the-line Direct Sales Network. Unlike other manufacturers who sell exclusively through third-party channels, Pella of Indianapolis has a dedicated window and entry door showroom. This distinct way of doing business provides you a highly personal experience with the help of a local Pella^®-certified team. Whether you are in the market for the beauty of wood, the strength of fiberglass or the reduced maintenance of vinyl—Pella of Indianapolis has a top-notch, energy-efficient and reliable solution.